Terms & Conditions
Usage and your offer to purchase any goods from our web site, means that you agree to the terms and conditions that follow:-
All material on this web site is copyright Mera Puppy (subsidary of LanOS Computers) and should not be copied or reproduced without prior written consent.
The trademarks, and logos used and displayed on this website are registered and unregistered Trade Marks of their respective owners and others.
2. Links to other web sites
We are not responsible for the contents or reliability of any other websites to which we provide a link. We cannot guarantee that these links will work at all times and have no control over the availability of the linked pages. We are not responsible for any privacy policies on external websites and we recommend you read the relevant statements on any other websites that you visit. We are not responsible for any consequences of you linking to any other website from this website.
3. Pricing Policy & Product Descriptions
Our pricing policy, as set out on www.merapuppy.com ("the web site") or in any other form of promotional material that we may issue is expressed in Indian Rupees. Standard delivery charges are calculated on the weight of the order and are shown at the Checkout stage of placing your order. Recorded (Signed for) and Courier can also be arranged as described in section 4 below.
The prices and product descriptions as shown on the web site, or in any other form are accurate and are representative of the goods on offer. However our pricing and product descriptions will be validated by us at the time we consider your offer to order. In the case where any errors or omission have occurred, we will notify you at the earliest possible opportunity to enable you to make one of the following considered decisions: -
• Decide whether to proceed with the order at the correct price or proceeding on the basis of having been given a revised description of the actual goods, or -
• To cancel the order, without any further liability on the part of you (‘the purchaser’) or us (‘the supplier’).
We reserve the right to change the price of any goods, their description or the cost of any delivery charges without prior notice. However no price alterations will be made after the order has been dispatched.
4. Ordering, Delivery, Cancellation and Returns
By ordering products from our web site you offer to purchase the goods that are contained within your on-line order. Upon receipt of your order we will subsequently confirm our acceptance by e-mail and it is only when we dispatch your order that a binding contract is created between us. Payment must be received in full prior to dispatch.
You can pay by: - Visa, MasterCard, Switch, Solo, Delta or Visa Electron. Transactions are processed using encrypted secure pages with CCAvenue Merchant Services.
We reserve the right to refuse or reject any offer to purchase from us at any time.
Our order confirmation will include: -
• Our Company details
• An order reference number
• A description of the goods that have been ordered during the on-line transaction and their unit cost.
• The total price, including delivery.
We will dispatch your order to the address which you notified at the time of placing your order.
Unless otherwise stated, we aim to deliver your goods to you within 5 working days, following the receipt of full payment.
On the rare occasion that we are unable to deliver your goods within 30 days we will notify you so that we can either agree a longer delivery period, or agree to refund you the cost of the outstanding order, including carriage costs.
We utilise standard DTDC, TNT, and Professional, combined with suitable packaging to protect the goods whilst in transit. Tracking details will be notified for Recorded Delivery and Courier sent items.
If the goods should be returned to us ‘Undelivered’ we shall refund the cost of the goods within 30 days less the delivery charges, less Rs.100.00, or the value of the goods (whichever is less) to cover the cost of administration.
We can only be held liable for the loss of goods up to the cost of their appropriate value and no more.
4.3 Cancellation and Return of Orders
In the unlikely event that you are not entirely satisfied with your order, once this has been received, you may exercise our 15 days money back guaranty, for up to 15 working days, starting from the day after the goods were received.
This is provided all reasonable care has been exercised whilst the goods remain in the purchaser’s possession. The goods must be returned in their original packaging in a resalable condition. We will refund any money that you have paid, within 5 days of receipt of the returned goods.
To cancel your order you must either e-mail or write to us at the address shown on the ‘Contact Us' section of this web site. Full details of your reason for cancelling the order should be clearly stated.
In all cases the purchaser must bear the cost of carriage and any insurance, if chosen, when returning any unwanted or unsuitable goods. We recommend that you insure the goods for their full retail value and keep all receipts for carriage, in order to provide proof of return. We will repay any carriage costs, up to a maximum of Rs.100, if the goods were found to be faulty. Our discretion in relation to determining the true status of the returned goods is final.
NB. Regrettably the above Cancellation and Returns policy does not relate to computer software, computing programs, or where there is a hygiene and public health interest.
All orders are offered on a subject to availability basis. If for any reason the goods cannot be supplied within 30 days of the order being placed, we will refund you any money that has been paid including delivery charges, unless we both agree to a longer delivery period. Beyond this we hold no further liability.
6. Appropriate Goods
Some goods on our web site may not always be suitable for all age groups; some items could pose a danger if not operated strictly in accordance with the manufacturer's instructions or exercised with adequate care or supervision.
Furthermore, we should point out that some products may have parts that could be harmful to small children.
We would strongly recommend that you consider whether your chosen item is entirely appropriate for the intended recipient. We would stress that we cannot be held liable if adequate care and supervision has not been exercised to prevent any accident or danger.
We respect the privacy of our customers and would confirm that the information that we gather from you during the course of your on-line transaction, or at any other time is necessary only so that we may process your order accurately and efficiently.
You may if you so wish, withhold any personal information, which is not needed for the fulfillment of the transaction.
Upon your written request we will provide you with details of the personal information that we hold on our files or database.
We will not send you e-mails without your consent. It is accepted that in response to any offer to purchase goods from us, you give your consent for us to reply by e-mail. Your personal details and information will not be sold, traded, rented or passed to any third party.
Any material, information or idea you upload to or post on this website by any means will be considered as non-confidential and non-proprietary, and may be distributed or used by LanOS Computers or its affiliates for any purpose whatsoever, including, but not limited to, manufacturing and marketing products.
You are prohibited from posting or uploading to or from this website any unlawful, threatening, defamatory, offensive, obscene, disreputable, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
8. Computer Viruses
We make all reasonable attempts to check to exclude viruses from this website however we cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst visiting this website. You are to be responsible for your own virus protection.
9. Complaint Policy
In the unlikely event that you should have any complaint about the products or service that we deliver, you should contact us, within 7 days of delivery, either by e-mail or in writing at the address shown on the 'Contact Us' section of our web site.
Your complaint will be acknowledged within 2 working days, with appropriate explanations given where possible at this stage, or an indication of when we would expect to be able to resolve your complaint.
If the products that we delivered were not as ordered or if they are damaged, or defective in any way, we will replace those items, upon their return, or credit your account with the value of the goods and any delivery charges at our discretion. Replacement will be subject to the continued availability of those items that were comprised in the original order.
If you do not receive the goods or any part of the original order within 28 days, you should notify us so that corrective action or a refund can be agreed. Where appropriate we will also refund the cost of any additional delivery charges that were paid.
10. Governing Law and Jurisdiction
The contract is governed by and construed in accordance with Indian Law.